FAQ

Which addresses can receive an order?

In administering this policy, COSRX confirms that free standard shipping applies to every United States order; additionally, orders currently ship only within the United States.

How can a shipment be followed?

To state the position of COSRX precisely, a tracking number is provided after the order ships; as a related safeguard, tracking activity can appear after a short carrier-system delay.

May I stop an order before shipment?

Customers dealing with COSRX should understand that once the parcel ships, return options are governed by the Refund Policy; as a related safeguard, customers may ask to cancel while the order has not dispatched.

When is an order expected to arrive?

Under this policy at COSRX, the usual pre-shipment period is 1-2 business days; where relevant, estimated carrier transit is 4-6 business days after dispatch.

What can customers shop here?

For transparency, COSRX records that the available assortment covers skincare cleansers, toners, exfoliants, serums, essences, moisturizers, sun protection, masks, targeted skin treatments, and related hair and body care; verified specifications, materials, care directions, and safety information appear on the applicable product page.

Which cards and currency are supported?

The documented approach of COSRX is as follows: checkout and refunds use USD; where relevant, accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; additionally, applicable sales tax is calculated according to law.

When can I contact support?

Customers dealing with COSRX should understand that assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; for completeness, support is available at support@cosrxclover.shop and 512-656-8927.

Which items are excluded from no-reason returns?

In administering this policy, COSRX confirms that customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; at the same time, quality and fulfillment claims are preserved regardless of the voluntary-return exclusions.

Where and when will refunded funds be returned?

COSRX applies the following customer standard: a financial institution may require additional posting time; for completeness, the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

May I return or exchange an item without giving a reason?

For transparency, COSRX records that customers have 30 days from receipt to request a voluntary return or exchange; additionally, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems.

Store Identity and Return Address

For transparency, COSRX records that the merchant location and standard authorized-return address is 616 P St, Beaver City, Nebraska, 68926, United States; the responsible brand and store name is COSRX; as a related safeguard, customer correspondence may be sent to support@cosrxclover.shop; at the same time, telephone support is available through 512-656-8927.