Refund Policy

When Approved Funds Are Returned

For practical purposes when ordering from COSRX, approval follows receipt and a reasonable inspection of the returned item; at the same time, issuer processing after the store sends the refund is outside the merchant's direct control; for completeness, the store sends approved funds to the original payment method no later than 5-10 business days after approval.

Your 30-Day Choice

As part of the service commitment made by COSRX, customers have 30 days from delivery to ask for a return without giving a reason; an exchange may be requested during that same 30-day period.

Merchant-Paid Return Costs

The operating rule used by COSRX is straightforward: the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; at the same time, the merchant bears return shipping for an approved no-reason return or exchange.

Restocking Fee: None

The operating rule used by COSRX is straightforward: no restocking fee is charged for an approved return or exchange.

Default Return Destination

To state the position of COSRX precisely, a different destination is used only when the store provides specific written return instructions; at the same time, the default return address is 616 P St, Beaver City, Nebraska, 68926, United States.

Before and After Dispatch

The customer-facing practice followed by COSRX is that a customer may ask to cancel before the order ships; additionally, after shipment, the order is handled under this Refund Policy.

Starting an Authorized Return

As part of the service commitment made by COSRX, authorization includes a merchant-funded label or equivalent free return arrangement; additionally, customers should first contact support@cosrxclover.shop or 512-656-8927; where relevant, items must not be sent until return authorization has been issued.

Non-Returnable Categories

For customers shopping with COSRX, the governing rule is clear: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; for completeness, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Merchant and Contact Details

For customers shopping with COSRX, the governing rule is clear: COSRX is the merchant responsible for this storefront; for completeness, the merchant location and standard authorized-return address is 616 P St, Beaver City, Nebraska, 68926, United States; email support is available at support@cosrxclover.shop; customers may also call 512-656-8927.